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Products can be exchanged/returned within 14 days, as long as UNUSED. (During the holiday season we will make exceptions beyond 14 days, if items are unworn.) More information can be found here: https://riverlaurent.com/pages/returns-form.
We don’t like holding money that belongs to our customers so we like to initiate refunds on the same day. So as soon as we receive the item and have inspected it: it must be unworn, unwashed, and in its original packaging your money will be winging its way back to you. Usually takes 4/5 days and in the event of things beyond our control could take up to 14 days.
On weekdays orders that come in before 3.30pm are processed and shipped out on the same business day. Everything after that is shipped out within 24 hours. Weekend orders are fulfilled on Monday morning. If orders are placed on, or around Valentine’s Day, Black Friday, Christmas, or New Year's Day, please expect some delays.
If the previous order has not been shipped yet, quickly place a separate order for the additional items, then contact us at hello@riverlauret.com with the two order numbers. We will combine the orders and refund shipping on the add-on order.
Signature required will be added to orders £150+ in value. It will be at no added cost to you.
Yes, we ship to almost every country in the world! If you run into an issue during checkout, just email us, and we'll add your country into our list for you.
Usually Royal Mail or USPS.
All orders are processed and shipped from UK.
No, we believe almost all debt is dumb and we have no intention of dragging you into it for a t-shirt. If saving up is not a desirable option, sew-on patches are available for less than a Starbucks coffee, or you can sign up for our newsletter and take part in the monthly giveaways or take part in our weekly Instagram giveaways. You never know, you could win something real special. :)
Your order confirmation is always automatically emailed to you. It’s probably knocking back a few Jägermeisters in your spam folder.
Check out our sizing chart. It usually does a damn good job. But if you need more help, give us a shout.
We recommend turning them inside out before washing, but you don't bother if you have a hot hook-up waiting in your bed for you. To increase the lifespan of your garment.
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- Do not iron the logo
- Do not iron on printed areas.
- Do not use bleach
- Always air dry and out of direct sunlight where possible.
- Choose cold water (30°C or below).
- Best not to tumble dry.
- It’s not a skateboard. It likes a gentle stretch after washing to preserve its shape.
All shipping prices are in the shipping tab. Delivery times depend on where you’re ordering from. The further you are away from the UK, the more patience and teeth gritting will be required. Sorry! Please note: Due to the shipping situation caused by Covid 19 unavoidable delays outside our control can take place.
Only while we still have your item with us. Once it leaves our hands, it’s time to pray.
Of course, but don’t forget we aim to ship orders on the same day we get them, so you’ll have to get your finger out and notify us pronto. Once it gets into the postal system it is beyond out control. You will then have to return the item. Sorry!
Oops, better email us at hello@riverlaurent.com
All major credit cards and Paypal is the short answer. You don’t want to know the long answer.
It’ll be in the email we send to you when we ship your goodies out. If you don’t see it, look in your spam box. If it’s not there, then shoot an email off to hello@riverlaurent.com. We're always happy to hear from you.
Due to the limited stock we carry, exchanges are usually a matter of luck. If the item is unworn, simply repackage it, and send it back to us, and we’ll return your money back to you.
Noooooo… But no worries, just send an email to hello@riverlaurent.com and we’ll sort it all out for you. Either a replacement or full return of your money.
We’re not Amazon. Unless you received a wrong order, it looks like you will be responsible for paying your own shipping cost. Do consider using a trackable source to ensure the item reaches us. Thieves are known to be hot for River Laurent stuff.
If you are not in the UK please note: You may have to pay customs or import duties on your shipment. We have no way of preventing this so please plan to pay these fees. These are NOT fees assessed by us (we are generally against tax in all its insidious forms). They are assessed by the destination country.
If you didn't find your answers here, please send us an email at:
hello@riverlaurent.com
or
during working hours call us on:
(0044) 7766387809